Privacy Policy
MaxWave Database Administration Training Platform
Last Updated: January 15, 2025
1 Overview and Commitment
At MaxWave, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our database administration training platform. We believe in transparency — you deserve to know exactly what happens with your data.
Our commitment goes beyond compliance. We've built privacy into the foundation of our platform because trust matters in education. When you're learning database administration skills that could shape your career, you need confidence that your personal information is handled with care.
Our Privacy Principles
- We collect only the information necessary to provide quality education
- Your data belongs to you — we're just the custodians
- Transparency in all our data practices
- Security measures that exceed industry standards
- Respect for your choices and control over your information
2 Information We Collect
We collect different types of information to deliver our database administration training effectively. Let's break down what we gather and why each piece matters for your learning experience.
Personal Information You Provide
When you register for our programs, we ask for basic details like your name, email address, phone number, and professional background. This helps us customize your learning path and keep you updated on your progress.
We also collect information about your database experience level, career goals, and preferred learning schedule. This isn't just paperwork — it helps our instructors understand your background and provide relevant examples during training sessions.
Learning Activity Data
Our platform tracks your progress through database administration modules, quiz scores, lab completion times, and areas where you might need extra support. This data helps us identify when students are struggling with specific concepts like query optimization or backup strategies.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Module Completion | Track learning progress | Duration of enrollment + 2 years |
| Assessment Scores | Evaluate skill development | Duration of enrollment + 3 years |
| Lab Session Logs | Provide technical support | 90 days after completion |
| Forum Participation | Community engagement | Duration of enrollment + 1 year |
Technical Information
We automatically collect technical data about your device and browser to ensure our platform works smoothly. This includes IP address, browser type, operating system, and connection details. We use this information to troubleshoot technical issues and optimize platform performance.
3 How We Use Your Information
Your information serves specific educational purposes. We don't use your data for unrelated marketing or sell it to third parties. Here's exactly how your information supports your database administration training journey.
Educational Services
- Delivering course content tailored to your skill level and career goals
- Providing feedback on database design exercises and optimization challenges
- Tracking your progress through complex topics like transaction management
- Facilitating peer discussions in our database administration forums
- Connecting you with instructors for one-on-one guidance sessions
Communication and Support
We use your contact information to send important updates about your training program, remind you of upcoming live sessions, and respond to your technical questions. Our communication is always educational — you won't receive unrelated promotional content.
Platform Improvement
Aggregated, anonymous data helps us identify which database administration topics students find most challenging. If many people struggle with backup and recovery concepts, we might add more practice scenarios or create additional video explanations.
4 Information Sharing and Disclosure
We operate on a simple principle: your personal information stays private. We don't sell student data or share it for marketing purposes. However, there are specific situations where limited information sharing occurs to support your education.
Educational Partners
Some of our advanced database administration modules involve partnerships with industry professionals and database vendors. When you participate in these specialized sessions, we may share your name and progress information with qualified instructors to provide better guidance.
For example, if you're working on Oracle database optimization, we might share your project status with our certified Oracle instructor so they can provide targeted feedback during your session.
Service Providers
We work with trusted technology partners who help deliver our platform. This includes cloud hosting providers for our virtual lab environments, email service providers for course communications, and analytics platforms that help us understand learning patterns.
Legal Requirements
We may disclose your information if required by law or to protect the safety and security of our learning community. This includes responding to valid legal requests from Taiwan authorities or addressing serious violations of our platform terms.
5 Your Rights and Choices
You have significant control over your personal information. Taiwan's Personal Data Protection Act gives you specific rights, and we've built tools to make exercising these rights straightforward.
Access and Review
You can view most of your personal information directly through your student dashboard. This includes your profile details, learning progress, assessment scores, and communication preferences. For additional information not visible in your dashboard, contact our privacy team.
Correction and Updates
Keep your information current through your account settings. If you change jobs, update your career goals, or need to modify your learning schedule, you can make these changes immediately. For information you can't update directly, we'll process your request within seven business days.
Data Portability
You can request a complete copy of your learning data, including course progress, assessment results, and project files. We provide this information in standard formats so you can use it for your professional portfolio or transfer it to another platform if needed.
Account Deletion
If you want to delete your account and personal information, we'll honor your request while preserving necessary records for legal compliance. We keep minimal information (enrollment records, payment history) for tax and regulatory purposes, but remove all other personal data within 30 days.
6 Data Security and Protection
Protecting your information is fundamental to our operations. We use multiple layers of security to safeguard your data, from encryption protocols to access controls that ensure only authorized staff can view your information.
Technical Safeguards
- 256-bit SSL encryption for all data transmissions
- Database encryption at rest using AES-256 standards
- Regular security audits and penetration testing
- Multi-factor authentication for staff access
- Automated backup systems with secure off-site storage
- Network monitoring and intrusion detection systems
Access Controls
Only specific MaxWave staff members can access student information, and only for legitimate educational purposes. Our instructors can view learning progress and assessment scores to provide better guidance, but they cannot access financial information or detailed personal data.
We maintain detailed logs of who accesses what information and when. These logs are reviewed regularly to ensure appropriate use of student data and identify any unauthorized access attempts.
Incident Response
If a security incident occurs, we have procedures to contain the issue, assess the impact, and notify affected students within 72 hours. We work with cybersecurity experts and law enforcement when necessary to protect our learning community.
7 International Data Transfers
Some of our technology infrastructure and educational partners operate outside Taiwan. When your information needs to be transferred internationally, we ensure appropriate protections are in place to maintain the same level of privacy protection you expect.
Transfer Safeguards
All international data transfers are protected by standard contractual clauses approved by Taiwan authorities. These contracts require receiving organizations to maintain the same privacy standards that apply in Taiwan, regardless of their location.
Cloud Infrastructure
Our virtual database labs run on cloud infrastructure that may process your information in multiple regions for performance and reliability. However, your personal information and learning records remain subject to Taiwan privacy laws and our contractual protections.
8 Changes to This Policy
Privacy practices evolve as technology and regulations change. We'll update this policy when necessary to reflect new practices or legal requirements. You'll always receive advance notice of significant changes that affect how we handle your information.
Notification Process
Major policy changes will be communicated through email to all active students at least 30 days before taking effect. We'll also post updates on our platform with clear explanations of what changed and why.
Minor updates, like clarifying existing practices or updating contact information, may be posted directly to this page with updated revision dates.
Your Options
If you disagree with policy changes, you can modify your privacy preferences, export your data, or close your account before the changes take effect. We believe you should have control over how your information is handled.
Contact Our Privacy Team
Email: privacy@maxwave.life
Phone: +886-2-2712-2211
Mail: MaxWave Privacy Office
No. 3號, Jingcheng 3rd St
West District, Taichung City, Taiwan 403
Response Time: We typically respond to privacy inquiries within 3-5 business days